PAYMENT AND CANCELLATION POLICY

Lizz’s Great Escape
RATES AND TAXES

1. Room Rates
– Room rates are quoted per night in USD or BZD
– Subject to Belize Tourism Board (BTB) Tax: 9%
– Subject to General Sales Tax (GST): 12.5%

2. Mandatory Cleaning Fee
– One-time flat rate of $25 USD ($50 BZD) per stay
– Charged separately from room rate
– Not subject to BTB or GST taxes
– Applied to all bookings regardless of length of stay

3. Tax Structure
– BTB Tax (9%): Applies to room rate only
– GST (12.5%): Applies to room rate only
– All taxes are calculated and displayed separately on invoices

PAYMENT TERMS

1. Reservation Deposit
– A deposit of 50% of the total room charges (including taxes) is required to confirm reservation
– Cleaning fee of $25 USD ($50 BZD) is collected separately at time of booking
– All charges must be paid via Stripe’s secure payment platform
– Payments accepted in USD or BZD at current exchange rate

2. Payment Breakdown

Room Charges:
– 50% room rate deposit (including BTB and GST)
– Remaining Balance will be charged upon check-in. Cash is accepted for the balance at time of check-in (delete 14 days before arrival) Cleaning fee is subject to 50% forfeiture for cancellations made after 72 hours prior to check-in

Cleaning Fee:
– Flat rate of $25 USD ($50 BZD) due at time of booking
– Non-refundable after 48 hours before check-in

3. Accepted Payment Methods
– Major credit cards (Visa, MasterCard, American Express, Discover)
– Debit cards with credit card functionality
– Digital wallets (Apple Pay, Google Pay) where supported by Stripe
– Balance can be paid in Cash at time of check-in
– Next to Currency and exchange rate please add $1.00 US currency is = $2.00 BZE Currency

4. Currency and Exchange Rates
– Payments can be made in USD or BZD
– Exchange rates are determined by Stripe’s current conversion rates
– Any currency conversion fees are the responsibility of the guest
– Tax calculations are made in BZD and converted if paying in USD

5. Security Deposits
– A refundable security deposit of $150 USD is required at check-in
– Security deposits are held via credit card authorization
– Funds are released within 7 business days after check-out, pending room inspection
– Security deposits are not subject to BTB or GST taxes

CANCELLATION POLICY & SECURITY DEPOSIT

1. Standard Cancellation Terms
– Free cancellation for 72 hours in advance
– Cancellations after 72 hours in advance of check-in forfeit 50% of initial deposit
– Funds are released within 3-5 business days after check-out

[Previous Group Bookings and Special Circumstances sections remain the same]

REFUND PROCESSING

1. Standard Refunds
– Room charges and cleaning fee refunded separately
– Processed through Stripe within 5-7 business days
– Refunded to original payment method
– Processing fees and paid taxes are non-refundable unless required by law

[Previous Disputed Charges section remains the same]

PRICE CALCULATION EXAMPLE

Room Charges (per night):
– Room rate: $100 BZD
– BTB Tax (9%): $9 BZD
– GST (12.5% on room rate): $12.50 BZD
Subtotal per night: $121.50 BZD

One-Time Cleaning Fee:
– Flat rate cleaning fee: $50 BZD (no additional taxes)

For a one-night stay:
Total: $171.50 BZD
For multiple nights, multiply room charges by number of nights and add one-time cleaning fee of $50 BZD.

This policy is subject to change without notice. The version in effect at the time of booking will apply to that reservation. All times referenced are in Belize local time.

For questions or concerns regarding this policy, please contact:
info@lizzsgreatescape.com

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